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Tier-1 brand and metro locations increase competition despite niche Kafka/Azure skills.
Core cloud, Kubernetes, and Kafka skills transfer across industries though enterprise integration adds specificity.
Mandatory 7+ years and specific Kafka, AKS, Splunk, Python requirements raise filter strictness.
Provide Tier 2 support for escalated incidents, alerts, environment issues, and client events with accountability for complex issue resolution and root cause analysis.
Manage SSL certificate lifecycle, execute OS updates, and perform application installations/upgrades in Azure and on-prem environments.
Collaborate with architects and developers for technical solutioning, support client onboarding, produce monthly operational metrics, and maintain SOPs at Tier 2 level.
7+ years of experience in application production support, integration, or platform support.
Operational experience with Confluent Kafka, Azure Event Hub, IBM Sterling Integrator, and Kubernetes (especially Azure AKS).
Proficiency in Splunk, Prometheus/Grafana, Python scripting, SQL/Postgres queries, and CI/CD release operations.
Location: Onsite in Hyderabad or Bangalore, India.
Experienced in supporting distributed enterprise applications and streaming platforms with strong troubleshooting and incident management skills.
Comfortable working in client-facing, compliance-focused environments involving collaboration with multiple technical teams.
Mid to senior level professional with technical expertise in Kafka, Kubernetes, Azure cloud services, and production support automation.