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Tier-2 brand, metro location, mid-level cloud operations role and common skillset increase candidate competition.
Prefers utility and managed-service experience, though core cloud operations skills remain somewhat transferable.
Requires explicit 2+ years and utility/technical support background, producing moderately strict shortlisting.
Provide incident management support for internal and external customers using ITIL-based practices.
Monitor and troubleshoot Landis+Gyr devices, radios, and networks, escalating incidents appropriately.
Serve as communication hub for Customer Operations including after-hours incident management and mentoring Technical Support Engineers.
Bachelor's Degree in Engineering or equivalent required.
2+ years experience in customer service or technical support in a related field or utility industry.
Ability to work independently majority of the time (90%+).
Location: Noida, UP, India (Hybrid workplace).
Experienced in incident management and troubleshooting in managed service RF and IP networks.
Strong communication and interpersonal skills to act as liaison between customers and internal teams.
Capable of working independently and mentoring others within a technical support environment.