Senior Engineer, Cloud Operations
Landis+Gyr (company site, opens in a new tab)2+ yrsNoidaOn-siteDirect career pageEst. 7–14 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide incident management support for internal and external customers using ITIL-based practices.
- Monitor and troubleshoot Landis+Gyr devices, radios, and networks, escalating incidents appropriately.
- Serve as communication hub for Customer Operations including after-hours incident management and mentoring Technical Support Engineers.
Minimum Requirements
- Bachelor's Degree in Engineering or equivalent required.
- 2+ years experience in customer service or technical support in a related field or utility industry.
- Ability to work independently majority of the time (90%+).
- Location: Noida, UP, India (Hybrid workplace).
Ideal Candidate Profile
- Experienced in incident management and troubleshooting in managed service RF and IP networks.
- Strong communication and interpersonal skills to act as liaison between customers and internal teams.
- Capable of working independently and mentoring others within a technical support environment.