Salesforce Lead Software Engineer
Lister Digital (company site, opens in a new tab)4–8 yrsChennaiOn-siteDirect career pageEst. 10–20 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and support the existing Salesforce Service Cloud Voice and Amazon Connect solution with hands-on responsibility.
- Manage and troubleshoot SCV/Amazon Connect production issues, including IVR, contact flows, queues, routing, skills, callbacks, and transfers.
- Provide technical leadership and guidance to the development team while reviewing critical technical dependencies in the current implementation.
Minimum Requirements
- 4+ years of Salesforce development experience.
- At least 1 year of hands-on experience with Service Cloud Voice and Amazon Connect.
- Strong expertise in Omni-Channel, Apex, Lightning Web Components (LWC), Flows, and APIs/integrations.
- Work Experience Required: 4 to 8 years
Ideal Candidate Profile
- Experienced in managing contact-center technologies within Salesforce environments, especially Service Cloud Voice and Amazon Connect.
- Able to quickly assimilate and take ownership of complex existing Salesforce implementations.
- Capable of providing technical leadership and troubleshooting in mission-critical production environments.