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Medium: niche Salesforce SCV/Amazon Connect skills reduce applicants but mid-level experience increases competition.
High because Salesforce platform skills (Apex, LWC, Omni-Channel, SCV) are highly specific and less transferable.
High due to explicit mandatory Salesforce development and 1+ year Service Cloud Voice/Amazon Connect requirement.
Own and support the existing Salesforce Service Cloud Voice and Amazon Connect solution with hands-on responsibility.
Manage and troubleshoot SCV/Amazon Connect production issues, including IVR, contact flows, queues, routing, skills, callbacks, and transfers.
Provide technical leadership and guidance to the development team while reviewing critical technical dependencies in the current implementation.
4+ years of Salesforce development experience.
At least 1 year of hands-on experience with Service Cloud Voice and Amazon Connect.
Strong expertise in Omni-Channel, Apex, Lightning Web Components (LWC), Flows, and APIs/integrations.
Work Experience Required: 4 to 8 years
Experienced in managing contact-center technologies within Salesforce environments, especially Service Cloud Voice and Amazon Connect.
Able to quickly assimilate and take ownership of complex existing Salesforce implementations.
Capable of providing technical leadership and troubleshooting in mission-critical production environments.