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Known employer and metro location increase competition, but Finacle specialization limits applicant pool.
High because Finacle banking application and vendor-support experience are industry-specific and not easily transferable.
High due to explicit 7-year requirement plus mandatory certifications and Finacle domain expertise.
Provide Level 3 support for Finacle 10.x application modules including Branch Operations, CASA, TD, Loans, Trade Finance, Locker, and Alternate Delivery Channels (SWIFT, Clearing, Utility Payments, Financial Inclusion).
Monitor application services availability, analyze product fatal errors, review application logs, and execute application maintenance tasks based on defined checklists.
Manage vendor and internal coordination including logging and tracking service calls, executing primary testing for vendor fixes, supporting UAT, following change management processes, and conducting DC-DR activities as scheduled.
Minimum 5 years of in-scope experience and total 7 years experience in Banking IT domain or related support solutions.
Mandatory certification: ITIL4 Professional, Prince-2, or PMP Certified (at least one).
Education: Preferably BE/B.Tech/MCA/MBA or Science/Commerce Graduate.
Experience with Finacle 10.x application modules support and maintenance, including application log analysis and product error analysis.
Experienced in end-to-end L3 support operations for complex banking applications with strong problem-solving and vendor management skills.
Proficient in executing change management, application maintenance, testing, and coordinating scheduled DC-DR activities.
Able to work effectively in a structured environment requiring close collaboration with internal teams and external service providers/vendors.