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Tier-1 company, remote and Bengaluru presence increases applicant density despite niche ServiceNow specialization.
Deep ServiceNow platform, ITSM, and SRE experience limits cross-industry transferability.
Mandatory 10+ years, ServiceNow CSA certification and specialized platform skills create high shortlisting strictness.
Lead end-to-end operations and support for enterprise ServiceNow platform across Tier 1 and Tier 2 teams ensuring production stability and SLA compliance.
Own incident management for critical P1 and P2 incidents, driving RCA and preventive actions to improve platform reliability and availability.
Manage multi-instance environments and drive continuous improvement through automation, governance, and platform performance optimization.
10+ years of experience in ServiceNow platform support and operations.
Mandatory ServiceNow Certified System Administrator (CSA) certification.
Experience managing large distributed teams (15–30+ members) and 24x7 support models.
Work location: Bengaluru, India (Innovator Building, ITPB, Whitefield Rd).
Deep expertise in ServiceNow production support with strong incident leadership under pressure.
Proven ability to lead and scale multi-shift support teams while balancing technical depth and service delivery ownership.
Experienced in driving operational maturity, automation initiatives, and managing multi-instance enterprise ServiceNow environments.