Senior ServiceNow Engineer – Platform Operation and Reliability
AT&T Inc. (company site, opens in a new tab)10+ yrsBengaluruRemoteDirect career pageEst. 30–50 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end operations and support for enterprise ServiceNow platform across Tier 1 and Tier 2 teams ensuring production stability and SLA compliance.
- Own incident management for critical P1 and P2 incidents, driving RCA and preventive actions to improve platform reliability and availability.
- Manage multi-instance environments and drive continuous improvement through automation, governance, and platform performance optimization.
Minimum Requirements
- 10+ years of experience in ServiceNow platform support and operations.
- Mandatory ServiceNow Certified System Administrator (CSA) certification.
- Experience managing large distributed teams (15–30+ members) and 24x7 support models.
- Work location: Bengaluru, India (Innovator Building, ITPB, Whitefield Rd).
Ideal Candidate Profile
- Deep expertise in ServiceNow production support with strong incident leadership under pressure.
- Proven ability to lead and scale multi-shift support teams while balancing technical depth and service delivery ownership.
- Experienced in driving operational maturity, automation initiatives, and managing multi-instance enterprise ServiceNow environments.