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Popular operations title, metro Noida location, broad skillset and unspecified experience increase applicant competition.
Role requires specialized RCM and billing knowledge, limiting cross-industry transferability.
Requires specific RCM process experience, people management and Excel skills but no explicit years or certifications.
Manage operational service delivery focusing on SLA metrics, KPIs, financials (no revenue leakages), and process improvement initiatives.
Lead and manage a team of 15-20 full-time employees in Revenue Cycle Management (RCM) processes including Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management, and Correspondence review.
Prepare and analyze daily, weekly, and monthly operational reports; track KPIs; carry out capacity planning; and implement corrective actions based on data trends and reports.
Experience Required: Not explicitly mentioned in the JD.
Strong understanding of RCM processes and metrics such as Days in AR, Unposted Cash, UI metric.
Proficient in MS Excel with strong data analysis and reporting skills.
Willingness to work night shifts/US timings and in a Work-from-Office (WFO) setup.
Experienced in managing mid-sized teams (15-20 members) within healthcare Revenue Cycle Management operations.
Data-driven decision maker capable of analyzing complex datasets to improve operational performance and suggest process improvements using Lean Six Sigma methodology.
Comfortable working in evolving healthcare settings with strong client interaction skills and adapting to changing technical environments.