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Mid-level generalist IT support in metro Noida with broad banking skills and moderate brand drives high competition.
Requires Finacle/CBS and banking domain experience, making background fit highly industry-specific.
Mandatory 3+ years banking domain experience and hands-on Finacle/CBS makes hiring filters high.
Monitor core banking applications (Finacle) and related banking systems to ensure operational health and timely incident resolution.
Manage incident lifecycle as first point of contact, including logging, prioritization, basic troubleshooting, user communication, and escalation within SLA timelines.
Execute operational tasks such as batch job restarts, data validation, support deployments, maintain documentation and manage change requests using ITSM tools.
Graduate degree in Computer Science, Information Technology, Engineering, or related discipline.
Minimum 3+ years experience in banking domain with hands-on support for Finacle, CBS, and banking applications.
Experience with ITIL processes and incident, problem, and change management in a banking environment required.
Work Experience Required: Minimum 3+ years in banking domain with Finacle/CBS support.
Experienced in supporting senior executives, CXOs, or VIP banking users is preferred, indicating ability to handle high-priority service coordination.
Strong domain knowledge of Finacle Core Banking, CBS operations, and digital banking channels with regulatory compliance familiarity.
Capable of effective communication with business teams and technical escalation handling, indicating a methodical and customer-focused operating style.