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Mid-level, metro location, generalist service role, and known employer increase applicant competition.
Role requires banking-specific Finacle/CBS experience, limiting cross-industry transferability.
Mandatory 3+ years banking domain and hands-on Finacle/CBS experience make filters strict.
Monitor and ensure health of banking applications including Finacle, Payments, and Trade systems via daily start/end-of-day checks.
Manage incident lifecycle following ITIL processes, including logging, prioritizing, basic troubleshooting, and escalation to L2/L3 teams within defined SLA timelines.
Coordinate operational tasks such as batch job restarts, deployments during maintenance, change management ticket creation, and documentation updates.
Graduate degree in Computer Science, IT, Engineering, or related field.
Minimum 3 years of experience in Banking Domain with hands-on support of Finacle, CBS, and banking applications.
Familiarity with ITIL processes and incident, problem, and change management in banking environments.
Work Experience Required: Minimum 3 years in relevant banking domain, experience supporting senior executives or VIP users preferred.
Experienced in core banking operations with strong knowledge of Finacle and CBS systems in banking.
Skilled in ITIL incident and change management within critical banking environments, able to work under SLA obligations.
Proficient communicator capable of supporting business users and senior stakeholders with clear status updates and technical troubleshooting.