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Tier-1 brand, mid-level experience requirement, and metro location increase applicant competition.
Finacle core-banking specialization and banking domain specificity make skills poorly transferable across industries.
Mandatory 3+ years banking/Finacle experience plus ITIL and regulated environment enforce strict filtering.
Monitor and manage critical banking applications (Finacle, CBS, Payments, Trade, LOS) including daily health checks and incident handling.
Own first-level incident and ticket management according to ITIL, ensuring SLA adherence and acting as primary user support contact.
Execute operational tasks such as batch job restarts, file transfers, change management via ITSM tool, and maintain documentation and knowledge bases.
Graduate in Computer Science, Information Technology, Engineering, or related discipline.
Minimum 3 years of experience in Banking Domain supporting Finacle, CBS, and related banking applications.
Experience with incident, problem, and change management practices, preferably ITIL certified.
Work Experience Required: 3+ years in Banking domain with practical banking IT application support experience.
Experienced in supporting banking applications, specifically Finacle and Core Banking Solutions, with knowledge of branch and digital banking processes.
Comfortable working in a structured ITIL environment handling incidents, escalations, and change management.
Demonstrated capability to support senior executives or high-profile users within banking operations.