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Tier-1 brand, mid-level metro role but Finacle banking specialization narrows applicant pool.
Strong Finacle and banking domain requirements reduce cross-industry transferability.
Mandatory 3+ years banking domain and Finacle/CBS hands-on experience increases filtering rigor.
Monitor and perform health checks of banking applications including Core Banking (Finacle), Payments, Trade, LOS, ensuring daily operational readiness.
Coordinate incident and ticket management following ITIL processes, acting as first point of contact and ensuring SLAs are met for resolution.
Perform basic troubleshooting, user support, escalation management, routine operational tasks, documentation updates, and change management via ITSM tools.
Minimum 3 years of banking domain experience with hands-on support of Finacle, CBS, and banking applications.
Graduate degree in Computer Science, Information Technology, Engineering, or related discipline.
Experience supporting senior executives, CXOs or VIP users preferred but not mandatory.
Work Experience Required: Minimum 3 years in banking domain.
Experienced in banking operations and support environment with strong domain knowledge in Finacle Core Banking solutions and related processes.
Familiar with ITIL incident, problem, and change management within banking IT environments, able to manage escalations effectively.
Detail-oriented, able to maintain documentation and follow structured operational procedures including batch jobs, application monitoring, and user communications.