Enterprise Ops Administration
Kyndryl (company site, opens in a new tab)3+ yrsNoidaOn-siteDirect career pageEst. 5.5–9 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Monitor and perform health checks of banking applications including Core Banking (Finacle), Payments, Trade, LOS, ensuring daily operational readiness.
- Coordinate incident and ticket management following ITIL processes, acting as first point of contact and ensuring SLAs are met for resolution.
- Perform basic troubleshooting, user support, escalation management, routine operational tasks, documentation updates, and change management via ITSM tools.
Minimum Requirements
- Minimum 3 years of banking domain experience with hands-on support of Finacle, CBS, and banking applications.
- Graduate degree in Computer Science, Information Technology, Engineering, or related discipline.
- Experience supporting senior executives, CXOs or VIP users preferred but not mandatory.
- Work Experience Required: Minimum 3 years in banking domain.
Ideal Candidate Profile
- Experienced in banking operations and support environment with strong domain knowledge in Finacle Core Banking solutions and related processes.
- Familiar with ITIL incident, problem, and change management within banking IT environments, able to manage escalations effectively.
- Detail-oriented, able to maintain documentation and follow structured operational procedures including batch jobs, application monitoring, and user communications.