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Tier-2 brand, metro location, and common mid-level operations role drive high applicant competition.
Requires banking domain and Finacle CBS expertise, limiting cross-industry transferability.
Mandatory 3+ years banking experience and required Finacle/CBS expertise enforce stringent screening.
Monitor and maintain health of core banking and related applications, performing start-of-day and end-of-day checks.
Manage incidents and tickets following ITIL processes, acting as first point of contact, ensuring issues are handled within SLA timelines, with escalation management to higher-level teams.
Execute routine operational tasks such as batch job restarts, file transfers, data validation, support deployments during maintenance, and maintain related documentation and knowledge base.
Graduate in Computer Science, Information Technology, Engineering, or related discipline.
Minimum 3 years of banking domain experience supporting Finacle, CBS, and banking applications.
Familiarity with ITIL processes; ITIL certification preferred but not mandatory.
Work Experience Required: Minimum 3 years in banking domain operations.
Experience working directly with senior executives, CXOs, board members, or VIP users is preferred, indicating ability to handle high-profile stakeholders.
Proven operational expertise supporting Finacle Core Banking Solution and CBS operations, with knowledge of branch banking and digital banking channels.
Strong incident, problem, and change management skills within a banking environment, familiar with regulatory and security compliance.