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Strong employer brand, metro location, and mid-level generalist ops role create high applicant competition.
Domain-specific Finacle and core banking expertise limits transferability across industries.
Mandatory 3+ years banking experience and Finacle expertise impose high filtering on candidates.
Monitor and perform health checks for banking applications like Finacle, Payments, Trade, and LOS, including start-of-day and end-of-day processes.
Manage incidents and service tickets following ITIL processes, ensuring timely resolution within SLA and handling escalations to higher support levels.
Execute operational tasks such as batch job restarts, file transfers, data validation, support for deployments, and maintain documentation and change management tickets.
Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline required.
Minimum 3 years of experience in Banking domain with hands-on support experience in Finacle Core Banking System and CBS applications.
Familiarity with ITIL processes is mandatory; ITIL certification preferred.
Work Experience Required: Minimum 3+ years in banking domain application support.
Experience supporting senior executives, CXOs, or VIP users in a banking environment is preferred, indicating ability to handle critical communications and incidents.
Strong knowledge of core banking operations, digital banking channels, and regulatory compliance within banking IT.
Operationally focused, with practical skills in incident, problem, and change management specifically in banking application environments.