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Tier-1 brand, metro location, and mid-level generalist FM role increase applicant competition significantly.
FM soft-services skills are transferable but hotel-focused housekeeping preference raises domain specificity to medium.
Explicit 6–8 years FM soft-services requirement and hotel housekeeping preference make shortlisting strict.
Manage all outsourced soft service contracts including Cleaning, Security, Administration, Reception, Helpdesk, Pantry, and Mailroom services to meet client expectations and SLA/KPI targets.
Drive continuous improvement initiatives, including tendering, service enhancement, cost optimization, and achievement of savings initiatives.
Lead reporting activities (daily/weekly/monthly) and participate in health & safety, emergency, and business continuity procedures onsite in Gurugram.
6 to 8+ years experience in Facility Management focused on Soft Services, preferably from Hotel Industry with specialization in Housekeeping.
Must be able to work onsite in Gurugram with 48 scheduled weekly hours, including shift flexibility.
Strong knowledge of Occupational Safety requirements and good inventory management skills.
Proficiency in PC literacy and managing reporting/tracker systems; Work Experience Required: 6 to 8+ years in soft FM.
Experienced in managing multiple vendor contracts and service teams with ability to meet or exceed SLAs and client satisfaction targets.
Demonstrated capability in driving service improvements, cost savings, and operational reliability in soft services environment.
Comfortable handling leadership responsibilities including decision-making, reporting, emergency management, and client relationship management onsite.