Deputy Manager - Service Quality
Arthur J. Gallagher & Co. (company site, opens in a new tab)8–12 yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage end-to-end Quality Assurance programs across Finance & Accounting (F&A) processes within the Insurance domain, including quality frameworks, audits, and compliance.
- Oversee Accounts Payable (AP), Billing, and Accounts Receivable (AR) process compliance and operational effectiveness, driving improvements with Operations.
- Lead and develop a team of 15+ Quality Analysts and Team Leads, manage performance, and partner with stakeholders for quality governance and continuous improvement.
Minimum Requirements
- 8-12 years experience in Finance & Accounting Operations with mandatory Insurance industry exposure.
- Hands-on experience in Accounts Payable (AP), Billing, and Accounts Receivable (AR) processes.
- Proven experience leading a team of 15 or more employees in a BPO, Shared Services, GCC, or Insurance operations environment.
- Bachelor's degree in Commerce, MBA, Finance, Accounting, Business Administration or related field; Professional certifications in Quality, Lean, Six Sigma are advantages.
Ideal Candidate Profile
- Experienced in quality assurance and process improvement within Insurance F&A operations with strong domain expertise in AP and AR.
- Skilled in managing large teams and cross-functional stakeholder engagement for governance, risk mitigation, and operational excellence.
- Familiar with Lean Six Sigma methodologies, automation initiatives, and data-driven quality management approaches.