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Strong employer brand, mid-level generalist role, and common experience band increases applicant competition.
Role requires industry-specific ocean freight, customs, and carrier coordination skills, limiting cross-industry transferability.
Explicit 4-5 year requirement and role-specific import operations experience make shortlisting moderately strict.
Oversee and ensure cost-effective, high-quality ocean freight import operations at satellite locations, managing a high volume of shipments and documentation with operational compliance.
Coordinate with various stakeholders including consignee, destination offices, gateway/CFS/ICD teams, CBC teams, and shipping lines to ensure timely and smooth execution of import processes and customer satisfaction.
Manage vendor payments, shipment tracking, handle customer complaints and claims, and implement best practices like CW1 for file and cost management under the 'one file, one operator' approach.
Bachelor’s degree in any field is mandatory.
4-5 years of experience in shipping/logistics industry for Assistant/Deputy Manager level.
Proficient in email writing and verbal communication for internal and external coordination.
Basic problem-solving skills relevant to operations challenges are essential.
Experienced in shipping or logistics import operations with proven track record of managing end-to-end import processes efficiently at scale.
Detail-oriented and quality-focused professional familiar with cargo documentation, customs compliance, and international freight regulations.
Able to work independently managing customer accounts and reporting operational irregularities proactively within tight deadlines.