Assistant / Deputy Manager – OFR Import Operations
DHL (company site, opens in a new tab)4–5 yrsChennaiOn-siteDirect career pageEst. 7–12 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Oversee and ensure cost-effective, high-quality ocean freight import operations at satellite locations, managing a high volume of shipments and documentation with operational compliance.
- Coordinate with various stakeholders including consignee, destination offices, gateway/CFS/ICD teams, CBC teams, and shipping lines to ensure timely and smooth execution of import processes and customer satisfaction.
- Manage vendor payments, shipment tracking, handle customer complaints and claims, and implement best practices like CW1 for file and cost management under the 'one file, one operator' approach.
Minimum Requirements
- Bachelor’s degree in any field is mandatory.
- 4-5 years of experience in shipping/logistics industry for Assistant/Deputy Manager level.
- Proficient in email writing and verbal communication for internal and external coordination.
- Basic problem-solving skills relevant to operations challenges are essential.
Ideal Candidate Profile
- Experienced in shipping or logistics import operations with proven track record of managing end-to-end import processes efficiently at scale.
- Detail-oriented and quality-focused professional familiar with cargo documentation, customs compliance, and international freight regulations.
- Able to work independently managing customer accounts and reporting operational irregularities proactively within tight deadlines.