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Tier-1 employer, mid-level experience band, metro role and broad BI/Salesforce skill requirements raise applicant competition.
Core BI and analytics skills transfer across industries, though customer-success and subscription knowledge adds moderate domain specificity.
Explicit 4-6 years requirement plus mandatory BI, Salesforce, and customer-success analytics skills create strict shortlisting filters.
Own and enhance customer health scoring methodologies and identify early churn-risk indicators for Reuters portfolio.
Analyze customer engagement, adoption, usage patterns, and commercial data to identify retention and growth opportunities and support prioritization for Customer Success and Sales teams.
Develop and deliver actionable reports, dashboards, and insight-driven narratives to enable data-driven renewal, retention, adoption, and expansion decisions across internal and external stakeholders.
Bachelor's degree in Data Analytics, Business, Economics, Statistics, Data Science, Information Systems, Computer Science, or related discipline.
4 to 6 years of experience in data analytics, business intelligence, commercial analytics, customer success analytics, sales operations, or related fields.
Experience with advanced Excel/Google Sheets, Power BI or Tableau, and Salesforce (reporting, dashboards, CRM data analysis).
Experience in SaaS, B2B, technology, media, data services, subscription, or customer-focused commercial environment.
Experienced individual contributor comfortable working independently in a global, matrixed environment managing multiple stakeholders, priorities, and deadlines.
Strong analytical and critical thinking skills with ability to translate complex data into clear, actionable business insights for non-technical audiences and clients.
Background in customer success or commercial analytics with focus on customer health scoring, churn risk modeling, segmentation, and usage pattern analysis in media, data, or subscription-based services.