Customer Success Data Analyst
Thomson Reuters (company site, opens in a new tab)4–6 yrsHyderabadHybridDirect career pageEst. 12–20 LPA
Posted 28d ago
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Job description
Structured overview of role & requirements
About This Role
- Own and enhance customer health scoring methodologies and identify early churn-risk indicators for Reuters portfolio.
- Analyze customer engagement, adoption, usage patterns, and commercial data to identify retention and growth opportunities and support prioritization for Customer Success and Sales teams.
- Develop and deliver actionable reports, dashboards, and insight-driven narratives to enable data-driven renewal, retention, adoption, and expansion decisions across internal and external stakeholders.
Minimum Requirements
- Bachelor's degree in Data Analytics, Business, Economics, Statistics, Data Science, Information Systems, Computer Science, or related discipline.
- 4 to 6 years of experience in data analytics, business intelligence, commercial analytics, customer success analytics, sales operations, or related fields.
- Experience with advanced Excel/Google Sheets, Power BI or Tableau, and Salesforce (reporting, dashboards, CRM data analysis).
- Experience in SaaS, B2B, technology, media, data services, subscription, or customer-focused commercial environment.
Ideal Candidate Profile
- Experienced individual contributor comfortable working independently in a global, matrixed environment managing multiple stakeholders, priorities, and deadlines.
- Strong analytical and critical thinking skills with ability to translate complex data into clear, actionable business insights for non-technical audiences and clients.
- Background in customer success or commercial analytics with focus on customer health scoring, churn risk modeling, segmentation, and usage pattern analysis in media, data, or subscription-based services.