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High — Tier-1 brand, metro location and a mid-level generalist operations role attracts many qualified applicants.
High — requires specialized financial-data and LSEG product knowledge, limiting cross-industry transferability.
High — requires domain expertise, SQL/Python/PowerBI skills and financial markets experience for regulated data operations.
Lead and manage a high-performing team of Service Resolvers focused on customer engagement and operational excellence within Estimates data operations.
Serve as primary contact for complex customer issues and collaborate with Customer Success Managers, senior leaders, and strategic clients to enhance service delivery.
Drive process improvements, automation opportunities, and uphold data quality standards to improve customer outcomes and operational efficiency.
Strong understanding of Estimates data, including data flow, structures, and workflows.
Solid knowledge of financial markets, financial statements, broker estimates, and events impacting publicly listed companies globally.
Practical experience with SQL, Python, Power BI, and advanced Excel.
Work Experience Required: Not explicitly mentioned in the JD.
Experience leading teams responsible for service and operational excellence in data-centric environments, preferably within financial data or estimates.
Capability to handle complex customer escalations and build strategic partnerships with clients and internal stakeholders.
Proven ability to identify and implement automation and process improvements to enhance service delivery and operational metrics.