Manager - Field Force Transformation, Sales
Mahindra & Mahindra Ltd (company site, opens in a new tab)4+ yrsGuwahatiOn-siteDirect career pageEst. 8–14 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Train, develop, and certify dealer manpower to ensure adherence to sales and service processes in a designated state.
- Review multiple sales and customer satisfaction reports to identify gaps and coach dealership staff on process adherence and customer satisfaction improvement.
- Manage training calendar and retainer trainers to address identified training needs and enhance dealer manpower productivity and engagement.
Minimum Requirements
- MBA or Bachelor of Engineering degree required.
- Over 4 years of experience in Training, Sales, Customer Care, or HR roles.
- Experience in managing dealer or field force manpower training and development processes.
- No notice period or location requirements explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing training and development within automotive or related field sales environments.
- Skilled in analyzing sales/customer satisfaction data to drive process improvements and coaching interventions.
- Capable of effectively coordinating with multiple stakeholders like dealer HR, sales staff, and area office for manpower planning and engagement.