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Metro location and common training-manager role with recognized BPO brand create moderate candidate competition.
Role requires BPO process training and client-specific SOP expertise, limiting cross-industry transferability somewhat.
Mandatory 10 years experience and required training domain expertise make filters strict.
Own end-to-end new hire training, nesting, and performance management across 30-60-90 days including knowledge management during BAU operations.
Design and assess process training plans and materials collaborating with client SMEs and conduct audits, TNAs, and certification programs for continuous skill development.
Manage training progress tracking, reporting, and governance ensuring adherence to client standards and driving key KPIs such as trainee attrition, accreditation rate, and QA scores.
Minimum 10 years of work experience.
Mandatory training experience.
Degree qualification required.
Willingness to work in a 24x7 environment.
Experienced training management professional with strong operational ownership of large-scale hiring and induction processes.
Skilled in designing training content, conducting audits, and performance assessments with focus on measurable KPIs.
Familiarity working with client SMEs and internal stakeholders in structured environments with regular reporting and governance adherence.