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Strong employer brand, mid-level experience band, metro location, and generalist data skillset increase candidate competition.
Data and automation skills are transferable across industries though ServiceNow and IT-ops context raises domain specificity.
Explicit 3-5 years plus mandatory Power Platform, Python, ServiceNow, and domain experience enforce strict screening.
Analyze large IT operations datasets to identify trends, risks, and improvement opportunities driving operational excellence.
Develop and maintain dashboards and reports using Power BI and MS tools to support operational and management reporting.
Lead automation initiatives leveraging Power Apps, Power Automate, Python, and AI agent technologies to improve efficiency and support IT workflows.
Bachelor’s degree in IT, Computer Science, Engineering, or related discipline.
3 to 5 years of experience in data analytics, automation, AI agent technologies, and data visualization.
Proficiency in Power BI, Power Apps, Power Automate, Python, and Microsoft Office (Excel, PowerPoint).
Understanding of IT Operations and ServiceNow Reports and Dashboards.
Experienced in applying data-driven solutions and automation within IT operations environments.
Proficient in deploying AI agent technologies (e.g., Microsoft Copilot) to automate workflows and enhance reporting.
Skilled collaborator who translates stakeholder requirements into analytical and automated solutions.