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Tier-1 brand, common analyst role, and metro location increase applicant competition.
Payments processing and SWIFT experience are industry-specific, limiting cross-industry transferability.
Role requires specific payments/SWIFT and cash-handling domain skills though no strict years listed.
Process and ensure accurate, timely handling of all payment types including physical cash/valuables under SLA and regulatory guidelines.
Handle cash-related investigations and client/internal enquiries pre- and post-payment execution, including escalation and complaint remediation.
Maintain procedural compliance, support training of new recruits, and contribute to process improvement and business development opportunities.
Minimum Graduation in any stream is required.
Clear understanding of Payments flow, SWIFT, and Regulatory Payments, including SWIFT Back office operations and Operational Risk.
Proven ability to leverage AI tools to enhance productivity and optimise workflows responsibly.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in time-critical, complex payment processing involving internal and external stakeholder interaction at operational level.
Detail-oriented with ability to maintain compliance records, perform self-assessments, and manage escalation per procedures.
Capable of training new hires and actively contributing to process improvements and business development within banking operations.