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Tier-1 brand and metro location but niche GSI/pre-sales specialization reduces candidate density.
Strongly tied to ITSM, GSI partner models and presales, limiting cross-industry transferability.
Requires specific GSI, ITSM, and partner presales experience, making filters strict.
Lead technical and solution strategy for Global System Integrator (GSI) partners focused on Employee Experience and Freshservice.
Identify, shape, and advance new business opportunities with partners by translating employee service challenges into structured solution proposals.
Develop scalable assets such as demo flows, reference architectures, and enablement content to support partner sales and delivery readiness.
Experience in solution architecture, presales, consulting, or partner solution engineering.
Strong understanding of Employee Experience (EX), IT Service Management (ITSM), Enterprise Service Management (ESM), and internal service delivery.
Experience working with GSIs, systems integrators, consulting firms, or partner-led business models.
Based in or able to work from Chennai.
Demonstrated ability to build and communicate EX, ESM, and AI-based solution narratives supporting new business and expansion.
Experience working closely with GSI partners and cross-functional teams (sales, product, technical) in a commercially aligned role tied to partner-sourced ARR.
Hands-on experience with ITSM/ESM platforms (e.g., Freshservice, ServiceNow, Jira Service Management) and supporting partner-driven transformation initiatives.