Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Lead technical and solution design collaboration with Global Systems Integrator (GSI) partners focused on Employee Experience and Freshservice solutions.
Translate early-stage service challenges into structured opportunities and build scalable assets like demos, reference architectures, and partner playbooks.
Enable GSI partner sales and delivery teams through training and support, while contributing to partner-sourced Annual Recurring Revenue (ARR).
Minimum Requirements
Experience in solution architecture, presales, consulting, or partner solution engineering.
Strong knowledge of Employee Experience, IT Service Management (ITSM), Enterprise Service Management (ESM), and service desk modernization.
Experience working with Global Systems Integrators, consulting firms, or partner-led business models.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Deep expertise in Employee Experience and ITSM/ESM platforms with ability to build solution narratives and go-to-market plays involving AI for service management.
Proven track record in partnering with GSIs or consulting firms on technology solution enablement and commercial alignment to partner-sourced revenue.
Experience creating scalable enablement assets and managing complex stakeholder relationships across partners, sales, product, and technical teams.