Principal - Solution Engineering
Freshworks (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 35–55 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead technical and solution design collaboration with Global Systems Integrator (GSI) partners focused on Employee Experience and Freshservice solutions.
- Translate early-stage service challenges into structured opportunities and build scalable assets like demos, reference architectures, and partner playbooks.
- Enable GSI partner sales and delivery teams through training and support, while contributing to partner-sourced Annual Recurring Revenue (ARR).
Minimum Requirements
- Experience in solution architecture, presales, consulting, or partner solution engineering.
- Strong knowledge of Employee Experience, IT Service Management (ITSM), Enterprise Service Management (ESM), and service desk modernization.
- Experience working with Global Systems Integrators, consulting firms, or partner-led business models.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Deep expertise in Employee Experience and ITSM/ESM platforms with ability to build solution narratives and go-to-market plays involving AI for service management.
- Proven track record in partnering with GSIs or consulting firms on technology solution enablement and commercial alignment to partner-sourced revenue.
- Experience creating scalable enablement assets and managing complex stakeholder relationships across partners, sales, product, and technical teams.