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Tier-1 brand, generalist L1 networking role, metro location, and broad vendor skillset increase competition.
Medium: core networking skills transfer across industries, but vendor-specific firewalls and managed-services context limit portability.
Moderate: junior role but requires specific networking technologies and ITSM process knowledge.
Provide managed IT services ensuring continuous client infrastructure and system operation.
Proactively identify, investigate, and resolve first-line technical incidents using ITSM tools and approved procedures.
Execute routine maintenance tasks like patching and configuration changes; support shift handovers and contribute to process improvements.
Bachelor’s degree in information technology, computing, or equivalent experience.
Basic knowledge of networking technologies including Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet firewalls, Cisco Nexus switches, ASR/ISR routers, Cisco ACS, ISE, Meraki switches, and routing protocols (BGP, OSPF, EIGRP).
Experience Required: Not explicitly mentioned in the JD (entry-level role implied).
Workplace Type: On-site.
Detail-oriented and disciplined in handling and resolving ITSM tickets according to SOPs and knowledge articles.
Able to work under pressure with adaptability to changing environments and capable of supporting clients across different cultures.
Strong communication and active listening skills focused on creating positive client experiences.