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Tier-1 pharma and metro location increase applicants, but niche 340B/membership expertise reduces competition.
Deep pharma membership, 340B, GPO and market-access expertise strongly limits cross-industry transferability.
Explicit 8–12 years plus domain-specific pharma membership, master-data, and compliance requirements make screening stringent.
Lead end-to-end U.S. Membership operations including customer onboarding, eligibility, contract alignment, and system governance for Amgen’s commercial contracting and market access.
Oversee customer master data governance across multiple platforms (HCM, GCPS, SAP, MDM, OneKey) ensuring accuracy, compliance, and audit readiness in a regulated environment.
Manage and develop a team responsible for operational excellence, dispute resolution, rebate/pricing support, 340B/PHS eligibility, reporting, and continuous improvement initiatives.
Master’s degree in business administration, finance, commerce, economics, life sciences, pharmacy, healthcare administration, or related field.
8 to 12 years of experience in pharmaceutical commercial operations or related functions including Membership operations, Market Access, Contracts & Pricing.
Minimum 2 years of people leadership, project leadership, or process ownership experience.
Experience with regulated environments requiring controls, compliance, and governance; familiarity with platforms like GCPS, HCM, SAP, and customer master data systems preferred but not mandatory.
Experienced leader in pharmaceutical commercial operations with deep domain expertise in U.S. customer eligibility, GPO operations, membership governance, and master data management.
Strong operational leader able to manage cross-functional stakeholder relationships and lead teams through compliance, audit readiness, and process transformation.
Skilled in managing complex operational data systems and analytics (Tableau, Power BI, Model N, etc.) to drive continuous improvement and maintain governance in highly regulated settings.