Specialist - SCM - Planning & After Sales 4A
Genpact (company site, opens in a new tab)NoidaHybridDirect career pageEst. 6–12 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage post-sales customer inquiries and resolve issues efficiently to ensure positive customer experience.
- Oversee returns, exchanges, and refunds, ensuring compliance with company policies and standards.
- Collaborate with sales, marketing, and internal teams to enhance customer retention and recommend process improvements based on feedback.
Minimum Requirements
- Bachelor’s degree in Business Administration, Industrial Engineering, Logistics, or Supply Chain Management; Master's in Operations Management also accepted.
- Proficiency in English at Upper Intermediate (B2) level or higher.
- Mandatory skills include experience with Blue Yonder Space Planning, Kinaxis, O9 Demand Planning, Inventory Management, Supplier and Warehouse Management, and Order and Production Planning.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing post-sales support functions within supply chain management or related domains.
- Skilled in technical troubleshooting and customer relationship management in SCM-related environments.
- Capable of leveraging data and customer feedback to drive process improvements and collaborate across multiple internal teams.