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Strong employer brand and metro role but niche SCM tool requirements limit applicant density.
Supply chain and after-sales skills are industry-transferable but specific tool experience raises sensitivity.
No explicit years but specific SCM tool and certification requirements increase screening rigor.
Manage post-sales customer inquiries and resolve issues efficiently to ensure positive customer experience.
Oversee returns, exchanges, and refunds, ensuring compliance with company policies and standards.
Collaborate with sales, marketing, and internal teams to enhance customer retention and recommend process improvements based on feedback.
Bachelor’s degree in Business Administration, Industrial Engineering, Logistics, or Supply Chain Management; Master's in Operations Management also accepted.
Proficiency in English at Upper Intermediate (B2) level or higher.
Mandatory skills include experience with Blue Yonder Space Planning, Kinaxis, O9 Demand Planning, Inventory Management, Supplier and Warehouse Management, and Order and Production Planning.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing post-sales support functions within supply chain management or related domains.
Skilled in technical troubleshooting and customer relationship management in SCM-related environments.
Capable of leveraging data and customer feedback to drive process improvements and collaborate across multiple internal teams.