Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Moderate competition due to Tier-1 employer and Bangalore location combined with common NOC/operator role.
Medium because NOC and AV skills transfer across IT operations but require AV-specific experience.
Explicit 1–3 year requirement plus mandatory MTR/AV, ITSM and networking skills increases screening rigor.
Continuously monitor AV and Microsoft Teams Rooms infrastructure for alerts and incidents, ensuring proper diagnosis and remote remediation according to approved procedures.
Own incident lifecycle management including prioritization, validation of service recovery, record maintenance, and clear communication with resolver teams.
Escalate issues beyond defined support boundaries with complete diagnostic info and identify recurring incident patterns for problem management review.
1-3 years experience in Virtual Network Operations or similar AV support roles.
Strong knowledge of Microsoft Teams Rooms environments and AV technologies including compute devices, cameras, microphones, displays, and touch panels.
Experience with monitoring and remote management tools; knowledge of Utelogy is advantageous but not mandatory.
Experience using ITSM platforms such as ServiceNow with understanding of incident management, SLA, and escalation processes.
Operates effectively within a 24x7 virtual network operations environment focused on meeting-room AV and collaboration technology support.
Experienced in structured fault isolation across audio, video, control, compute, and network connectivity domains.
Skilled in managing incident progression and escalations with a clear focus on incident resolution ownership and operational process adherence.