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Strong brand, metro Bangalore location, common operations title, mid-level experience and broad ERP skills increase competition.
Core order-to-invoice, ERP and logistics skills are transferable, though regulated life-sciences experience is preferred.
Explicit 5+ years requirement and required order-to-invoice experience make shortlisting moderately strict.
Own end-to-end customer order management from order receipt through to invoice and document closure, ensuring accuracy and timeliness.
Coordinate cross-functional activities with logistics, supply chain, sales, service, finance, and vendors to enable on-time delivery and backlog liquidation.
Manage customer communication regarding order status, delivery commitments, and issue resolution to support customer satisfaction and continuous process improvement.
Bachelor’s degree in any stream from a recognized institution.
5+ years of experience in customer service, order management, or order execution including order-to-invoice cycle and delivery coordination.
Proficiency with enterprise resource planning systems (preferably Oracle) and service management platforms such as ServiceMax.
On-site role based in Bengaluru.
Experienced in regulated sectors such as life sciences, diagnostics, or medical devices preferred but not mandatory.
Demonstrated capability in handling quotation management, proforma invoices, and local vendor coordination.
Strong operational focus with ability to proactively manage backlog, identify risks, and coordinate across multiple internal and external stakeholders.