Manager, Payment Operations
Circle (company site, opens in a new tab)8+ yrsBengaluruRemoteDirect career pageEst. 20–35 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own day-to-day Payment Operations supporting Circle Payments Network across a 24x7 environment, including operational coverage, queue performance, escalations, and investigation quality.
- Manage onboarding, continuous training, certification, and competency development of operations analysts to enable independent case ownership.
- Be the senior escalation point for unresolved issues and own operational metrics reporting (e.g., TTA, TTR, SLA compliance) and SOP/runbook maintenance.
Minimum Requirements
- 8+ years in payment operations, payment investigations, settlement operations, or comparable role at payments company, fintech, or bank.
- 2+ years managing a team of operations analysts with hands-on accountability for their output.
- Experience building and running shift rosters in a 24x7 or extended coverage operation.
- Mandatory domain expertise in cross-border payments including correspondent banking, SWIFT/MT103, local rails, reconciliation, exception handling, and settlement investigations.
Ideal Candidate Profile
- Has built payment operations teams and processes from scratch rather than inheriting established teams.
- Proven track record delivering SLA compliance in partner-facing or customer-impacting operations.
- Comfortable working with data to set, track, and explain operational targets, and actively improves processes based on measurements.