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Tier-1 fintech brand present but senior, niche cross-border payments role limits generic applicant competition.
Highly payments-specific skills required: cross-border rails, SWIFT/MT103, settlement investigations and 24x7 operations.
Multiple explicit filters: 8+ years, 2+ years people management, cross-border payments, 24x7 roster and SOP ownership.
Own day-to-day Payment Operations supporting Circle Payments Network across a 24x7 environment, including operational coverage, queue performance, escalations, and investigation quality.
Manage onboarding, continuous training, certification, and competency development of operations analysts to enable independent case ownership.
Be the senior escalation point for unresolved issues and own operational metrics reporting (e.g., TTA, TTR, SLA compliance) and SOP/runbook maintenance.
8+ years in payment operations, payment investigations, settlement operations, or comparable role at payments company, fintech, or bank.
2+ years managing a team of operations analysts with hands-on accountability for their output.
Experience building and running shift rosters in a 24x7 or extended coverage operation.
Mandatory domain expertise in cross-border payments including correspondent banking, SWIFT/MT103, local rails, reconciliation, exception handling, and settlement investigations.
Has built payment operations teams and processes from scratch rather than inheriting established teams.
Proven track record delivering SLA compliance in partner-facing or customer-impacting operations.
Comfortable working with data to set, track, and explain operational targets, and actively improves processes based on measurements.