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Tier-1 brand, metro location, and mid-level (3-5 year) requirement increase candidate competition.
Highly automotive-specific warranty, legislation, and diagnostics expertise limits cross-industry transferability.
Explicit 3-5 years and mandatory automotive quality/warranty experience make filters stringent.
Manage customer quality complaints and warranty claims administration ensuring compliance with contractual and customer-specific requirements.
Lead launch, complaint, and escalation management including digitization, reporting, and process improvement initiatives.
Collaborate across functions and with customers to enhance quality statistics and support product lifecycle and change management.
Bachelor's degree in Engineering (Mechanical, Automobile, Electronics & Communication, Electrical) required.
3-5 years experience in manufacturing or quality within automotive domain in a team role.
Proficient technical knowledge of automotive systems including hardware, software, and diagnostics, plus knowledge of claim management process.
Certification in Automobile, Quality and Digital areas is desirable but not mandatory.
Experienced in customer quality management within automotive sector with knowledge of customer QMS and automotive regulations.
Skilled in analytical thinking, problem-solving related to automotive systems and product lifecycle.
Capable of managing cross-functional projects and building effective customer relationships through negotiation and interpersonal skills.