Sales Quality Warranty - Deputy Manager
Bosch (Robert Bosch LLC) (company site, opens in a new tab)3–5 yrsGurugramOn-siteDirect career pageEst. 8–14 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage customer quality complaints and warranty claims administration ensuring compliance with contractual and customer-specific requirements.
- Lead launch, complaint, and escalation management including digitization, reporting, and process improvement initiatives.
- Collaborate across functions and with customers to enhance quality statistics and support product lifecycle and change management.
Minimum Requirements
- Bachelor's degree in Engineering (Mechanical, Automobile, Electronics & Communication, Electrical) required.
- 3-5 years experience in manufacturing or quality within automotive domain in a team role.
- Proficient technical knowledge of automotive systems including hardware, software, and diagnostics, plus knowledge of claim management process.
- Certification in Automobile, Quality and Digital areas is desirable but not mandatory.
Ideal Candidate Profile
- Experienced in customer quality management within automotive sector with knowledge of customer QMS and automotive regulations.
- Skilled in analytical thinking, problem-solving related to automotive systems and product lifecycle.
- Capable of managing cross-functional projects and building effective customer relationships through negotiation and interpersonal skills.