IT Software Engineer (Service Now Developer)
UKG (company site, opens in a new tab)3–6 yrsBengaluruHybridDirect career pageEst. 10–18 LPA
Posted 28d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and improve ITIL process operations including Change, Incident, Request, Problem, or Knowledge Management to ensure best-in-class service delivery.
- Develop and report on Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) to identify trends and enable proactive problem management.
- Lead ITSM-related meetings, coordinate Change Advisory Board meetings, manage major incidents resolution, and develop process training.
Minimum Requirements
- Bachelor’s Degree or equivalent education/work experience.
- 3 - 6 years of experience in ITIL process operations.
- ITIL 4 Foundation certification mandatory.
- Strong verbal and written communication skills required.
Ideal Candidate Profile
- Experienced in operational, tactical, and strategic management of ITIL/ITSM processes with proven process improvement involvement.
- Capable of cross-functional collaboration to adopt ITIL/ITSM processes and establish Service Level Agreements (SLAs).
- Able to lead meetings, coordinate multiple teams during major incidents, and produce insightful process reports and dashboards.