Senior Cloud Support Engineer
Akamai Technologies, Inc. (company site, opens in a new tab)5+ yrsOn-siteDirect career pageEst. 18–32 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Serve as the technical escalation point for mission-critical production customer issues on Akamai Cloud Compute platform.
- Investigate and resolve complex technical support escalations collaborating with Site Reliability Engineering, Product teams, and Incident teams.
- Create training and documentation based on escalated cases; mentor and upskill Customer Support team to improve troubleshooting capabilities.
Minimum Requirements
- 5+ years experience in a technical role or 3+ years with a major cloud hosting provider.
- Technical support experience working directly with customers both in person and via written communication.
- Advanced troubleshooting skills in networking, DNS, firewalls, Linux, Kubernetes, APIs, object storage.
- Experience managing AI infrastructures and Cloud Computing products; proficiency with AI storage solutions like VAST.
Ideal Candidate Profile
- Experienced in high-stakes cloud platform support focusing on incident resolution and reliability engineering.
- Collaborative operator skilled in cross-team communication including internal stakeholders and customers to quickly resolve issues.
- Proactive educator who builds team expertise through mentorship, training content creation, and knowledge sharing.