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Tier-1 brand, metro location, mid-level generalist title, and broad tool requirements increase candidate competition.
Common CI/CD and tooling skills are transferable across industries, though platform governance adds moderate domain specificity.
Moderate due to an explicit 1–3 years requirement plus mandatory tools, automation, and integration experience.
Manage end-to-end request workflows and ticket lifecycle for engineering tools support, ensuring SLA compliance and high-quality documentation.
Act as primary contact for engineering tool support inquiries, coordinating with stakeholders to communicate updates, risks, and resolve blockers.
Drive automation and integration initiatives for engineering tools using scripting, REST APIs, and support process optimization and compliance in access management.
Bachelor’s degree or equivalent in IT, Engineering, or related field.
1-3+ years experience in engineering tools support, service desk, or operations roles.
Experience with engineering tools such as Jira, Confluence, GitHub or similar platforms.
Familiarity with automation tools and API integrations (REST/JSON).
Onsite work from HPE office is mandatory.
Experienced in coordinating engineering tool support with increasing independence and operational ownership.
Capable of managing stakeholder engagement and complex ticket workflows in IT or engineering environments.
Skilled in automation and process improvements within engineering tools and workflows, supporting scalability and governance compliance.