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Tier-1 employer, metro location, mid-level experience and moderately generalist learning-operations skillset increase candidate competition.
Requires domain-specific LMS/LXP and L&D operations experience, though many skills transfer across industries.
Explicit 5–8 years plus mandatory LMS/LXP and ServiceNow experience enforce strict shortlisting filters.
Oversee end-to-end administration, governance, and continuous improvement of GSK’s enterprise learning platforms such as SuccessFactors Learning and Degreed/LXP.
Own delivery of learning deployments and global launches, ensuring compliance with SLAs, quality standards, and operational risk management.
Manage reporting, learner support via ServiceNow, quality assurance, and process optimization to enhance learner experience and operational efficiency.
Bachelor’s degree in Business, HR, Learning & Development, Information Systems, or related discipline (or equivalent experience).
5 - 8 years’ experience in Learning Operations, LMS Administration, or Learning Support with enterprise learning platforms in a global environment.
Proficiency in Microsoft Office tools; experience with LMS administration tools like SuccessFactors Learning required.
Work Experience Required: 5-8 years in learning operations or LMS administration.
Experienced in managing global, matrixed learning ecosystems with strong stakeholder coordination capabilities.
Strong analytical and problem-solving skills focused on operational excellence and continuous improvement in learning delivery.
Comfortable operating in fast-paced digital environments with expertise in LMS platforms, ServiceNow ticketing, governance, and learning analytics.