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Metro Hyderabad location, moderate global brand, and broad monitoring-tool requirements increase competition.
Monitoring and incident-management skills transfer across industries but require infrastructure-specific experience.
Explicit 2+ years with specific monitoring products and formal monitoring training creates moderate filtering.
Ensure reliability and health of Operational Support System (OSS) by monitoring systems like Microsoft System Centre, Prometheus, AppDynamics, SolarWinds Orion, Microsoft Azure, and AWS.
Manage incidents and problem queues to resolve issues within agreed SLAs and escalate as needed.
Maintain and upgrade monitoring systems, produce reports on performance, assist in capacity management, and provide Windows Server and out-of-hours support as required.
Degree or equivalent experience in a technical or technical management discipline.
2+ years experience with Microsoft System Centre suite, Prometheus, AppDynamics, SolarWinds Orion, and Microsoft Azure/AWS platforms.
Formal training with a monitoring product.
Experience supporting customers in a technical capacity.
Experienced in managing and tuning enterprise monitoring tools for incident and problem management with focus on SLA adherence.
Capable of scripting (bash, shell, PowerShell, SQL) and configuring container and API monitoring.
Comfortable working with cloud platforms, providing Windows Server support, and participating in on-call rotations with good analytical and influencing skills.