Associate Manager Software Engineering (Finacle Support L3)
DXC Technology (company site, opens in a new tab)7+ yrsChennaiOn-siteDirect career pageEst. 10–18 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide third-level support for Finacle 10.x Application modules including Branch Operations, CASA, TD, Loans, Trade Finance, and Alternate Delivery Channels.
- Monitor application services availability, manage support calls with internal and external service providers, and ensure timely issue resolution and escalation.
- Execute application maintenance activities, assist in testing vendor fixes and UAT, follow change management processes for production deployments, and manage disaster recovery activities.
Minimum Requirements
- Minimum 5 years of relevant Banking IT domain or related solution support experience; total 7 years overall work experience.
- Education: Preferably BE/B.Tech/MCA/MBA or Science/Commerce Graduate.
- Mandatory certification: At least one from ITIL4 Professional, Prince-2, or PMP.
- Experience supporting Finacle 10.x modules and handling application maintenance, testing, change management, and vendor coordination.
Ideal Candidate Profile
- Experienced in Banking IT domain with strong technical expertise in Finacle 10.x applications and support processes.
- Skilled in vendor coordination, issue escalation, and managing end-to-end application maintenance lifecycle.
- Comfortable working in a structured IT service management environment with adherence to ITIL and change management frameworks.