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Tier-1 bank, metro location, and commonly sought payments operations role increase applicant competition.
Payments and SWIFT expertise is banking-specific, limiting cross-industry transferability.
No explicit years but requires SWIFT/payments knowledge and compliance, so moderate filtering.
Accountable for accurate, timely processing of various payments including physical cash/valuables and complex, time-critical transactions.
Handle cash-related investigations and enquiries, managing escalations and remediations including client complaint resolution where required.
Ensure compliance with SLAs and internal procedures, contribute to process improvements, maintain documentation and support training of new recruits.
Minimum Graduation in any stream required.
Clear understanding of Payments flow and SWIFT Back Office operations.
Knowledge of Risk and Regulatory Payments necessary.
Work Experience Required: Not explicitly mentioned in the JD.
Experience operating within time-sensitive, regulated payments environments involving cash and SWIFT transactions.
Comfortable managing escalations and communication with internal teams and possibly clients.
Capable of following and enforcing procedures, maintaining compliance and contributing process improvement ideas.