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Metro-based common Service Delivery Manager role with broad skills and multinational exposure increases candidate competition.
Requires specific multi-country service operations and SLA expertise, moderately limiting cross-industry transferability.
Explicit 12–14 years plus multi-country service delivery, SLA and people management requirements make filtering stringent.
Own end-to-end service and project delivery across multiple countries including HEM subsidiaries and countries without legal entities.
Manage 24/7 operational environments including rotational shifts to ensure adherence to SLAs and timely resolution of tickets.
Collaborate with global and local teams, partners, and PMO to meet CM2 targets and mitigate operational risks and escalations.
12–14 years overall experience with 5–7 years in Service Delivery Management, Project Management, or Operations Management.
Strong experience in ticket management, SLA management, service operations, and people/stakeholder management.
Ability to manage geographically distributed teams and multi-country projects.
English proficiency at C1 level required.
Experienced in managing complex, multi-country IT service delivery projects in 24/7 operational settings with rotational shifts.
Comfortable coordinating across multiple internal and external stakeholders to ensure commercial and operational success.
Detail-oriented with a strong focus on proactive risk identification and SLA compliance in service environments.