Service Delivery Manager
Hemmersbach (company site, opens in a new tab)12–14 yrsBengaluruOn-siteDirect career pageEst. 14–17 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end service and project delivery across multiple countries including HEM subsidiaries and countries without legal entities.
- Manage 24/7 operational environments including rotational shifts to ensure adherence to SLAs and timely resolution of tickets.
- Collaborate with global and local teams, partners, and PMO to meet CM2 targets and mitigate operational risks and escalations.
Minimum Requirements
- 12–14 years overall experience with 5–7 years in Service Delivery Management, Project Management, or Operations Management.
- Strong experience in ticket management, SLA management, service operations, and people/stakeholder management.
- Ability to manage geographically distributed teams and multi-country projects.
- English proficiency at C1 level required.
Ideal Candidate Profile
- Experienced in managing complex, multi-country IT service delivery projects in 24/7 operational settings with rotational shifts.
- Comfortable coordinating across multiple internal and external stakeholders to ensure commercial and operational success.
- Detail-oriented with a strong focus on proactive risk identification and SLA compliance in service environments.