Job Posting Title MS Engineer VC Support- L1
NTT (NTT Group) (company site, opens in a new tab)KolkataOn-siteDirect career pageEst. 4–7 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide first-line support and monitor private and public cloud infrastructure for clients' Collaboration, Contact Centre, and Voice systems to ensure uptime.
- Identify and resolve technical incidents swiftly to meet service level agreements and maintain client experience.
- Execute approved maintenance tasks such as patching and configuration changes; contribute to process optimization and knowledge management.
Minimum Requirements
- Diploma, bachelor's degree, or relevant qualification in Information Technology or Computing (or equivalent experience).
- Basic troubleshooting skills in network, voice, collaboration, and contact centre services.
- Strong communication skills with ability to work across different cultures and social groups.
- Work Experience Required: Not explicitly mentioned in the JD
Ideal Candidate Profile
- Comfortable working in an on-site environment with flexibility to work extra hours as needed.
- Able to triage and document client issues accurately with active listening skills.
- Focused on maintaining positive client interactions and committed to service delivery excellence.