Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Mid-level M365 specialist in Bengaluru at a known IT services firm with broad skill requirements increases competition.
M365 and Azure AD skills transfer broadly, but tenant security tooling and voice integration require domain-specific experience.
Multiple mandatory technical skills, certifications, and minimum five years experience increase shortlisting strictness.
Provide Level 1 and Level 2 operational support and incident resolution for Microsoft 365 products including Exchange Online, Teams, SharePoint Online, OneDrive, and associated security and collaboration tools.
Monitor and report on M365 service status, manage tenant-level compliance and user productivity, and collaborate with global teams and third-party resolver groups for escalations.
Develop and maintain knowledge articles, perform user access management, troubleshoot security and compliance policies, and enhance self-service and automation capabilities.
Minimum 5+ years of experience with Microsoft 365 administration covering Exchange Online, Teams, SharePoint Online, OneDrive, Planner, Forms, Viva, and Co-pilot Studio.
Experience with Mimecast, IronPort, Proofpoint, Power Platform, and PowerShell scripting for reporting and automation.
Proficiency with ITSM tools such as ServiceNow and knowledge of identity and access management (Entra ID/Azure AD).
Work Experience Required: Minimum 5+ years in relevant technical roles. Notice period: Not explicitly mentioned in the JD.
Experienced technical lead with demonstrated ability to manage end-to-end M365 support and incident resolution in large enterprise environments.
Strong skills in monitoring, compliance reporting, and coordination with global teams for service continuity in mission-critical systems.
Familiarity with Teams Enterprise Voice provisioning and PSTN integration, security compliance policies, and user access management best practices.