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Managed-services employer, Bangalore metro, mid-level generalist M365 role with broad skill requirements.
M365 and Azure AD skills are highly transferable across industries.
Explicit minimum experience and mandatory M365, PowerShell, and security tool expertise.
Provide Level 1 & Level 2 operational support and incident resolution for Microsoft 365 products including Exchange Online, Teams, SharePoint Online, OneDrive, and security tools.
Manage incident triage, escalation, and resolution confirmation maintaining service continuity and compliance.
Develop and maintain knowledge base, monitor service performance, handle tenant-level reporting, and support automation efforts.
Minimum 3 years of experience supporting Microsoft 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive, Planner, Forms, Viva, Co-pilot Studio) and related security tools (Mimecast, IronPort, Proofpoint).
Proficiency with ITSM tools like ServiceNow or equivalents.
Experience with PowerShell scripting for reporting and automation and knowledge of Entra ID/Azure AD for identity and access management.
Work Experience Required: Minimum 3 years explicitly mentioned in JD.
Technical lead capable of collaborating with global teams and third-party resolver groups for incident management and escalation.
Experienced in security and compliance policies (DLP, conditional access, safe links/attachments) and Teams Enterprise Voice provisioning.
Capable of maintaining and enhancing M365 knowledge bases and automation to improve support efficiency and user productivity.