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Niche AV/NOC skillset and 5+ years requirement limit applicants despite metro location and known employer.
Specialized AV operations and MTR experience reduce cross-industry transferability, requiring domain-specific background.
Explicit 5+ years requirement plus mandatory AV, MTR, ITSM and monitoring skills creates strict shortlisting filters.
Continuously monitor AV and Microsoft Teams Room infrastructure, respond to alerts and incidents, perform initial diagnosis, and execute remote remediation.
Manage operational progression of incidents including incident creation, categorization, prioritization, and ownership until resolution or handoff as per SLA and escalation procedures.
Communicate incident status clearly and escalate incidents effectively to appropriate resolver groups when exceeding support scope.
5+ years of experience in Audiovisual Operations or related support roles (AV Support Analyst, UC/Collaboration Support, NOC Analyst, etc.).
Strong knowledge of Microsoft Teams Rooms technology and common AV components (compute, camera, audio, display, control systems).
Experience with IT Service Management platforms (e.g., ServiceNow) including incident handling, SLA management, and escalation processes.
Experience working in monitoring and remote operations environments; basic networking knowledge (IP addressing, DNS, DHCP, ping diagnostics).
Experienced in structured AV fault diagnosis and troubleshooting focused on meeting-room AV technology rather than deep engineering design.
Proficient in managing incidents in a 24x7 operations/NOC environment with clear ownership and communication.
Comfortable using remote management, monitoring tools (experience with Utelogy is advantageous), and executing runbook-based remediation steps.