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Tier-1 employer and metro location increase applicant density, but seniority and product specificity limit applicants.
Role requires Zendesk and enterprise SaaS experience, making cross-industry transferability low.
Explicit 10+ years requirement plus Zendesk product expertise and enterprise experience make filters stringent.
Serve as technical liaison and consultant for large enterprise clients to maximize value from Zendesk solutions.
Develop and lead customized Customer Technical Roadmaps and conduct regular operational and business reviews with clients.
Coordinate internal Zendesk teams and resources for implementation support, issue resolution, and advocate customer needs to product teams.
10+ years of technical experience, with at least 5 years in enterprise environments.
Knowledge of Zendesk products and experience managing Zendesk environments.
Experience with service management, operational support, SaaS implementations, APIs, and customer/employee experience management.
Must be physically located in and plan to work from Karnataka or Maharashtra, India.
Strong ability to translate business objectives into technical strategies and roadmaps for enterprise clients.
Experience driving technical initiatives and leading customer-facing technical engagements in complex organizations.
Strategic vision to identify client opportunities and deliver measurable ROI through innovative solutions.