Senior Technical Service Advisor
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Serve as the primary onsite customer advocate and single point of contact for all post-sales Juniper service support needs.
- Coordinate with customer, accounts team, and Juniper internal teams to ensure SLA compliance, expedite escalations, and resolve critical technical issues.
- Lead service delivery reviews, operational reporting, risk management, and proactive consulting engagements to optimize customer network performance.
Minimum Requirements
- Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6).
- Experience with Layer 2 and Layer 3 protocols including VRRP, OSPF, BGP, Multicast, MPLS VPN.
- Role requires working primarily onsite at an HPE office in India.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Proven ability to manage post-sales technical services in enterprise or network service provider environments, focusing on Juniper technology.
- Experience working within ITIL frameworks and managing escalations and cross-team coordination.
- Technical proficiency in newer networking technologies (Segment Routing, Traffic Engineering, DC switching, VxLAN, EVPN, SD-WAN, Wireless) and automation interest is advantageous.