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HPE brand plus metro Bangalore location attracts many candidates, while specialized Juniper networking knowledge somewhat limits applicant pool.
Role needs vendor-specific Juniper networking skills, so moderately transferable across industries.
Requires deep networking expertise and Juniper certifications, increasing screening rigidity.
Serve as the primary onsite customer advocate and single point of contact for all post-sales Juniper service support needs.
Coordinate with customer, accounts team, and Juniper internal teams to ensure SLA compliance, expedite escalations, and resolve critical technical issues.
Lead service delivery reviews, operational reporting, risk management, and proactive consulting engagements to optimize customer network performance.
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6).
Experience with Layer 2 and Layer 3 protocols including VRRP, OSPF, BGP, Multicast, MPLS VPN.
Role requires working primarily onsite at an HPE office in India.
Work Experience Required: Not explicitly mentioned in the JD.
Proven ability to manage post-sales technical services in enterprise or network service provider environments, focusing on Juniper technology.
Experience working within ITIL frameworks and managing escalations and cross-team coordination.
Technical proficiency in newer networking technologies (Segment Routing, Traffic Engineering, DC switching, VxLAN, EVPN, SD-WAN, Wireless) and automation interest is advantageous.