Senior Technical Service Advisor
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 18–35 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Serve as single point of contact for customer post-sales service and support needs with Juniper products.
- Manage service delivery, escalations, and coordination between customer, Juniper technical, professional, advanced, and education services ensuring SLA adherence.
- Lead customer reviews of service metrics, conduct network health checks, risk assessments, and recommend operational improvements.
Minimum Requirements
- Deep knowledge of core IP networking including TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6.
- Experience with Layer2/Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN.
- Onsite requirement primarily working from HPE office.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experience working in large enterprises or network service providers preferred.
- Familiarity with advanced networking technologies like Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless.
- Knowledge of ITIL framework and interest in automation valued; Juniper certifications (JNCIS/JNCIP/JNCIE) or equivalents are advantageous.