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Tier-1 brand, metro location, mid-level generalist role with broad observability skills increases candidate competition.
Core monitoring, incident response, Unix and SQL skills transfer across industries, though banking domain knowledge is preferred.
Explicit 4–9 years requirement plus mandatory observability, SQL, Unix, and incident-management experience makes shortlisting strict.
Provide technical and business support for Citi applications ensuring availability, stability, and performance of critical production systems.
Own incident management activities including troubleshooting, impact assessment, escalation, communication, and post-incident reviews.
Perform proactive monitoring, root cause analysis, and support engineering initiatives to improve reliability, performance, automation, and operational excellence.
4-9 years experience in Application Support, Production Support, SRE, Platform Support, or related technical roles.
Hands-on experience with SQL and MongoDB querying, Unix/Linux environments, and monitoring tools such as Grafana, Splunk, Dynatrace, or AppDynamics.
Working knowledge of observability concepts (Metrics, Logs, Traces, Alerting) and experience with incident, problem, change, and release management.
Bachelor's degree in Computer Science, IT, Engineering, or equivalent professional experience.
Experienced in supporting distributed applications in production with a focus on stability, reliability, and performance.
Skilled in root cause analysis using application logs, database queries, and monitoring dashboards with ability to drive corrective actions.
Able to collaborate with Engineering, Development, and Vendor teams and act as SME while independently managing complex technical issues.