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Tier-1 brand, mid-level generalist support role, metro location, and broad cloud/SRE skillset increase competition.
Core SRE and cloud skills are transferable, though custody/crypto and banking context require domain familiarity.
Explicit 5+ years requirement plus mandatory cloud, observability and SRE skills make shortlisting highly strict.
Provide technical and business support for Citi Applications focusing on incident management, stability, efficiency, and effectiveness improvements.
Partner with technology teams to integrate functions, implement system enhancements, and handle crisis and outage communications with stakeholders.
Lead application onboarding standards, perform resiliency activities and disaster recovery coordination, and provide SME guidance on stability and supportability improvements.
Minimum 5 years experience in an Application Support role.
Bachelor’s/University degree or equivalent experience.
Experience with Incident/Outage management, ITIL processes (Major Incident, problem, change management).
Technical skills: SQL Server/Oracle databases, Cloud technologies (e.g., OpenShift), microservices, monitoring tools (Grafana, ELK, Google Cloud Observability).
Experience supporting distributed/cloud-native environments with L2/L3 technical support expertise, including ECS and OpenShift.
Demonstrated ability to handle complex incident management and lead cross-team collaboration under crisis situations.
Strong domain knowledge in blockchain, cryptocurrency technology fundamentals, and Site Reliability Engineering tools and practices.