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Senior role with metro location but niche industrial aftermarket skills and ERP requirements.
Order-to-cash and supply-chain skills transferable but industry aftermarket context requires domain knowledge.
Mandatory 8+ years, ERP proficiency and cross-functional industrial experience raise filter rigidity.
Manage end-to-end order execution of standard spare parts including order entry, tracking, delivery, and invoicing to ensure customer satisfaction and compliance.
Coordinate cross-functionally with Procurement, Planning, Logistics, Sales, and Customer Relations to monitor order progress, handle escalations, and ensure on-time delivery (SIFOT/DIFOT).
Prepare and maintain key performance reports such as revenue, order intake, backlog, and delivery metrics; facilitate customer meetings and communication, especially with Russian-speaking clients.
Bachelor’s degree in Engineering or Global Business Engineering or comparable background.
At least 8 years of experience in Order Execution, Order Management, Customer Service, or Supply Chain within industrial, manufacturing, mining, or aftermarket service sectors.
Proficiency in ERP systems (Microsoft Dynamics 365, Oracle or similar) and advanced skills in Microsoft Excel and reporting tools like Power BI.
Fluent English; Russian language proficiency is required for direct customer and stakeholder communication.
Experienced professional accustomed to managing complex, multinational order fulfillment processes in industrial or mining aftermarket environments.
Strong cross-functional collaboration skills dealing with diverse teams across countries and time zones.
Detail-oriented and structured approach to proactively foresee and resolve order execution and customer issues, with demonstrated ability to manage multiple priorities simultaneously.