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Strong Tier-1 brand, metro location, and generalist client-service role increase qualified applicant density.
Role requires financial instruments knowledge and BFSI experience, limiting cross-industry transferability.
Requires BFSI experience, bachelor's degree, and night-shift availability as mandatory filters.
Deliver consistent, high-quality client services covering the full range of State Street offerings during US market hours (7:00 PM – 4:00 AM IST).
Define and assess business unit risk environments, executing risk and control assessments, and escalating operational issues to minimize risk events.
Collaborate across teams and external partners to resolve client issues, coach colleagues, and ensure superior client satisfaction with adherence to SLAs and internal standards.
1+ years experience in BFSI with knowledge of financial instruments.
Bachelor’s degree in Finance, Accountancy, or Business-related field.
Ability to work 7:00 PM – 4:00 AM IST shift in Bangalore location.
Proficiency in MS Office and strong English communication skills.
Experience with client service or operational roles in banking or financial services focusing on risk assessment and client satisfaction.
Ability to work effectively under strict client deadlines and handle escalation processes.
Familiarity with efficiency methodologies like Lean and skills in advanced MS Office or automation tools (e.g., Python, Power Automate, Power BI) viewed as advantages.