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Metro location, early-mid experience, broad technical and ERP/ Salesforce skillset, and known employer increase competition.
Strong accounting platform and ERP functional support requirements make industry/domain experience highly important.
Explicit 1-3 year requirements plus domain and platform experience create strict shortlisting filters.
Serve as primary contact for functional and second-level technical support, especially in Salesforce configurations.
Collaborate with business, IT, and project teams to gather requirements, design solutions, and support Agile delivery processes.
Participate in system modifications, testing, deployment, and documentation aligning with business needs and training materials.
1-3 years of Salesforce configuration and administration experience, including Salesforce Sales Cloud, Service Cloud, Communities or Custom Cloud.
1-3 years as a business systems analyst or equivalent role in complex application development projects.
Bachelor's degree in information systems or similar, or equivalent business experience; Salesforce Administrator Certification preferred.
Experience providing L1/L2 customer support for accounting platforms (ERP functional support) and working in IT Agile teams.
Experienced in global Salesforce implementations and technical support, comfortable liaising across business and IT stakeholders.
Familiar with Agile Scrum methodologies and able to contribute to documentation, testing scripts, and training materials.
Proven ability to analyze data-process interactions and recommend process improvements in a technology-enabled business services environment.